Terms and Conditions


                                                        Terms & Conditions


Our website (wwww.famille-rocher.com)
Capital: € 5,000
- Siren: 52110428100014 APE 9319Z
- VAT Registration Number: FR36521104281
- Rate: 19.6%
- Address: 18 rue de stressed
- Phone: 0243278556
- Email address: rochersandrine@yahoo.fr

You are currently logged in to the site administered by the Rocher family. The customer acknowledges having read the terms and conditions of sale below après.La checkout by clicking the "confirm order" shall be in full acceptance of these conditions of sale. Effective click acceptance, control is considered irrevocable and can not be questioned.

The site www.famille-rocher.com established on French territory is subject to French law. Any order implies full your adherence to our terms and conditions ventes.Ces conditions of sale are governed by French law for both capital rules for rules forms. In case of dispute, we will focus on amicable settlement. Failing amicable settlement, shall be the competent one tribuneaux Le Mans.
Intellectual Property
- All elements of the skeleton of the site (photos, images, logos, flash animations ®, modeled elements ...), put on the family rock site are protected by Copyright and the title of the property intellectuelle.A this title and the provisions of the Code of Intellectual Property, is only authorized for use privé.Toute other use constitutes infringement and is punishable under the Intellectual Property without prior permission from the Rock family.
External links
The links on the site (links, permalinks, affiliate links ...) redirect the user to other sites whose content is under the responsibility of the publishers of those sites. In any case, the family rock can not be held responsible for the content of these sites. As we attach particular importance to the legality of the content of the sites to which we link, we ask you kindly report content that you seem illegal sites to which links have been established.

Customer service
Customer Service family rock is only reachable by electronic means (email), at 18 rue de stressed the Guierche 72380 or by phone in 06 21 July 16 79 at the following times: Monday to Friday 9am to 13 h and 14h 18.30.

Privacy and Security
Our concern is to preserve the quality and integrity of your personal information. Technologies and security policies applied by ourselves and our technical service help protect our users' personal data against unauthorized access, improper use, alteration, unlawful or accidental destruction malicious and accidental loss of data .
We are constantly improving our security procedures as and evolve technologies to maintain maximum protection. On our website, the transmission of your personal data is secured after following different protocols ensuring the highest degree of protection in line with the existing technology and the type of personal data transmitted:
Category 1: primary personal data (name, email, address ....)
Category 2: other personal profile (description, hobbies, tastes ....)
Category 3: identifiers (number of credit cards, IDs private space ....)
We guarantee that your personal data will not be disclosed to State institutions or authorities except in cases provided for by law or regulation.

The products offered by family rock are presented on the site in French Language. Any citizen of the European Community and the countries complying with Directive 95/46/EC can assert his ignorance as linguistic cancellation clause of the contract.
The products offered for sale direct www.famille-rocher.com are those that appear on the site www.famille-rocher.com the day of the consultation of the site by the user, and within the limits of available stocks.
The illustrations on the site reflect the products sold on this one, except in cases limiting inherent technical characteristics of the Internet (resolution and screen colors to the user ....).
Due to the specificity of the Internet, the company does not guarantee the availability on its website of all the products in real time. In the case of temporary or permanent unavailability of one of the products, the company will notify users via its website or sending an email to a valid email address provided by the customer. The company will offer to replace the product ordered by an equivalent product (quality and price), or have, or to exercise your right of rescission (cancellation of your order). Refund by check per family Rocher.

The prices can be changed at any time by the company, except for any sale of a product reached the price displayed on www.famille-rocher.com.
In case of obvious typographical error, leading to the display of a "low price", the sale may be canceled, comma mentioned in section "Running the command".
Prices are quoted in Euros (€), presented TTC.
Delivery charges are borne by the customer, unless otherwise provided in terms of the order process. The different shipping options (and their prices) are presented in the order process and specified in the summary of it.
In the event of delivery of products outside the French territory, the customs taxes and formalities are the sole responsibility of the Client, unless otherwise indicated. The Customer shall then check the possibility of importing the products ordered under the territory of the country of delivery.

Ordering and Payment
Any order signed by Client "double click" constitutes an irrevocable acceptance which can be challenged only in the cases expressly provided for in this Agreement to Articles "Right of withdrawal" and "Run command". Any agreement of a quotation sent by email to the client, family and returned to rock with an explicit agreement also constitutes an irrevocable acceptance.
The ordering process is consistent with the provisions of Article 1369-5 of the Civil Code.
- Anyone wishing to validate the order must identify themselves by completing the appropriate form supplied on-rocher.com www.famille. This identification is done in strict compliance with the Act 78-17 amended as indicated in our section privacy and security.
- After checking the contents of the order and the total cost of this (ordered, shipping, eco-participation possible options, optional), and corrected errors, the internet will confirm the definitive . This confirmation will value the contract.
To set the order, the Customer has the choice of all methods of payment specified in the order process and presented on the website of the company. It ensures that the company has the necessary authorizations to use the method of payment chosen by him during the validation of the order.
family rock ensures that the payment is secured by SSL encryption (Secure Socket Layer) to protect as effectively as possible all data related to payment. The company ensures that devices and services used encryption to secure transactions were the subject of an authorization or a declaration under the legislation.
If the only method of payment is a payment by credit card, the final validation of the order takes place when full payment (unless otherwise) thereof.


The company ensures that deliveries will be made according to the conditions guaranteed by the service carriers (except in cases of force majeure as defined in the law), and indicated on the website www.famille-rocher.com or during the ordering process.
In the case of a delay in delivery, please notify the company by contacting customer service or send an email to rochersandrine@yahoo.fr.

Incomplete delivery or non-compliant (due to carrier)
It may be that the package is damaged when the contents of the latter has been partially or totally stolen.
If you see this error, please mention it on the right of the carrier and the product we refuse returning with a report 170 says "damage". In case you would take knowledge of the error after the departure of the carrier, please report it by email to rochersandrine@yahoo.fr or telephone within a maximum period of 72 hours following receipt of the order.
Accordance with Article 133-3 of the Commercial Code, please contact your absolutely justified protest by recorded delivery to the carrier, this within three days (not including holidays).

Lost parcel
In the event a package is lost by one of our providers carriers, please let us know as soon as possible.
The company will conduct a survey of the services concerned.

Right of withdrawal
Accordance with Article L121-16 and 121-20 of the Consumer Code, the customer has a period of seven (7) days to exercise his right of withdrawal. This period starts from the date of receipt of the order by the customer.
For any return, the customer may contact the company by email to obtain a return number before forwarding. This condition causes no cancellation of the right of withdrawal.
The return postage will be borne fully by the customer. Products must be returned complete, in clean their reletting. It is also recommended that the products are returned in their original packaging, in a manner that provides guarantees shipping similar to those defined during initial shipment of products.
You are reminded that this right of withdrawal may be exercised for customized products.

Right of Rescission
Pursuant to Article L. 121-20-3 of the Consumer Code, we will tell you when your order the maximum date of delivery thereof. In the case of exceeding 7 working days of the delivery date (except in cases of force majeure as defined in the Act), you have the right to decide the resolution of your order by registered letter with acknowledgment of receipt within 60 days of the original date of delivery. In this case, we will refund you the total amount paid (excluding any return shipping costs), and this within a maximum period of 30 days following receipt of your recorded delivery.

Command execution
The company reserves the right to refuse the order for a "cause" (as defined by law), including (but not limited to) in case of unavailability of the product, inability to perform the service, unfair request of the client, presumed impossibility of getting the customer or a clear intention to harm the client company.
The company reserves the right to refuse the order in the case of an obvious typographical error leading to the display of a "low price", and this at a time of the order placed by the customer. For deadlines for different types of services (personnalisation. ..), please contact us.
An invoice will be automatically sent to the customer when ordering. It will be sent to the EMAIL ADDRESS specified by the customer when ordering unless otherwise from him.

Preservation and archiving
Data archiving transaction is made on a reliable and durable, pursuant to Article 1348 of the French Civil Code.
It is made in accordance with the AFNOR Z 42-013 on the design and operation of computer systems to ensure the preservation and integrity of records stored in these systems.


Retention of title
The products remain the property of Rocher family until full payment of the price. This provision does not prevent the transfer to the customer risk of loss or damage from the moment the goods have left our premises.